These Terms of Service govern your purchase and use of LatencyFix software and any related services (together, the "Service") provided by LatencyFix AB ("LatencyFix", "we", "us"). By creating an account, starting a free trial, or subscribing, you agree to these terms. If you do not agree, do not use the Service.

1. The Service

LatencyFix is software for synchronising audio in recording workflows. It is provided as a subscription, delivered electronically, and runs as a standalone application and as a plug-in inside supported digital audio workstations. The exact features, supported plug-in formats and supported DAWs are described on our website and in the product documentation, and may evolve over time.

2. Eligibility and account

To use the Service you must be at least 18 years old, or the age of legal majority where you live, and able to enter into a binding contract. You are responsible for the accuracy of the information you provide at sign-up and for keeping your account credentials confidential. You are responsible for all activity that occurs under your account.

3. Subscriptions, billing and trials

LatencyFix is sold as a monthly or annual subscription on the plans set out on our pricing page. Your subscription renews automatically at the end of each billing period until you cancel. Prices, taxes and any applicable VAT are shown at checkout. New users may be offered a 7-day free trial, subject to the terms set out in our Purchase Options & Cancellation Policy.

Cancellation, refund and right-of-withdrawal terms are set out in our Purchase Options & Cancellation Policy and our Returns & Refunds Policy, which form part of these terms.

4. Licence

Subject to your compliance with these terms and payment of the applicable fees, LatencyFix grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Service for the duration of your subscription.

Your licence permits installation on up to two computers under the same account. You may deauthorize a machine through the in-app option in order to transfer your licence to another computer.

You may not: (a) copy, modify, reverse-engineer, decompile or disassemble the Service, except to the limited extent permitted by mandatory law; (b) sell, rent, sublicense or otherwise transfer the Service to a third party; (c) remove or alter any proprietary notices; (d) use the Service to develop a competing product; or (e) use the Service in any way that violates applicable law.

5. Third-party software and services

Some features of the Service rely on third-party software or services that you obtain and pay for separately, including but not limited to your digital audio workstation, your audio interface drivers, and real-time audio streaming services such as AudioMovers. Your use of those third-party products is governed by their own terms. We are not responsible for third-party services and do not guarantee their availability, performance, or continued compatibility with the Service.

6. Intellectual property

All rights, title and interest in and to the Service, including the underlying software, algorithms, models, documentation, trademarks and design, are and remain the exclusive property of LatencyFix AB and its licensors. The name "LatencyFix" and the LatencyFix logo are trademarks of LatencyFix AB. Nothing in these terms transfers any ownership rights to you. All rights not expressly granted are reserved.

7. Your content and audio

You retain all rights in the audio and other content you process with the Service. We do not claim any ownership of your recordings or sessions. To the extent the Service processes your content locally on your machine or transmits diagnostic data to us, we use such data only to operate and improve the Service, as described in our Privacy Policy.

8. Service availability and changes

We aim to keep the Service available and working as described, but we do not guarantee uninterrupted or error-free operation. We may release updates, add or remove features, change supported DAWs or plug-in formats, and adjust pricing for future billing periods. Where changes are material, we will give you reasonable notice before they take effect, and you may cancel under the cancellation terms if you do not wish to continue.

9. Suspension and termination

You may end your subscription at any time as described in our Purchase Options & Cancellation Policy. We may suspend or terminate your access to the Service if you materially breach these terms, fail to pay fees when due, or use the Service in a way that we reasonably believe is unlawful or likely to cause harm to us or other users. Where practical, we will give you notice and an opportunity to remedy the breach before terminating.

On termination, your licence ends and your access to the Service will be deactivated. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability and governing law) will continue to apply.

10. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will meet your specific requirements, work with every possible hardware or software configuration, or produce any particular result in your sessions.

This section does not limit any non-excludable statutory rights you have as a consumer, including under Swedish and EU consumer law.

11. Limitation of liability

To the maximum extent permitted by law, LatencyFix AB and its officers, employees and licensors will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunity, arising out of or in connection with your use of or inability to use the Service. Our aggregate liability to you for any claim arising under these terms is limited to the amount you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited by law, including liability for gross negligence, wilful misconduct, or for the rights of consumers under mandatory law.

12. Indemnity

You agree to indemnify and hold harmless LatencyFix AB from any third-party claims, damages, losses and costs (including reasonable legal fees) arising out of your breach of these terms or your misuse of the Service.

13. Changes to these terms

We may update these terms from time to time. If we make material changes, we will notify you by email or through the Service before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated terms.

14. Governing law and disputes

These terms are governed by the laws of Sweden, without regard to its conflict-of-laws rules. Disputes arising out of or in connection with these terms shall be brought before the competent Swedish courts, with Stockholms tingsrätt as the court of first instance, unless mandatory consumer law gives you the right to bring proceedings in another forum.

If you are a consumer resident in the EU, you may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr to submit a complaint.

15. Contact

LatencyFix AB, Trollesundsvägen 58C, Lgh 1502, 124 30 Bandhagen, Sweden. Email: contact@latency-fix.com. Organisationsnummer: 559580-8212. VAT: SE559580821201.